Volkswagen Certified Body Shop

Volkswagens are some of the most advanced vehicles on the road and it takes a Certified Volkswagen Body Shop to restore them to pre-accident condition.



volkswagen certified collision repair

Volkswagen Certified Collision Center

The Volkswagen Certified Collision Repair Network is very selective when choosing collision facilities for their program and we are proud to be Richmond’s family owned and operated Volkswagen Certified Body Shop. We have been serving the area since 1965 and take pride in offering the safest, highest quality collision repairs available in any market.

Our factory trained and certified technicians will restore your vehicle to pre-accident condition. We believe in providing an “invisible” repair. That means meeting or exceeding all manufacturer repair standards so that your vehicle is returned to the condition it was in when it rolled off the showroom floor.

Repairs that Follow VW’s Standards

Volkswagen and Audi share a lot of the same engineering and therefore should be repaired understanding the consequences of NOT repairing these vehicles correctly. Being an Audi Ultra Aluminum Certified Facility, we meet all Volkswagen Certification criteria. Our staff has been to the Volkswagen training facility and trained with Volkswagen engineers and we understand the point of DAS AUTO. This is why Brown’s Volkswagen and Flow Volkswagen sponsor us and recommends us to all of their clients.

The new Volkswagen Jetta, Passat, CC, Beetle, Beetle Convertible, Golf, Golf R, Golf GTI, Golf Sportwagen, Tiguan, Touareg, and EOS. Specialized equipment, tooling, and training is required to repair these vehicles back to manufacturer recommendations. We follow and understand those recommendations. Let Dorn’s show you the difference.

Factory Certified Technicians

You want your Volkswagen to be repaired with the same dedication to quality as when it was built in the factory. Our technicians have been certified by Volkswagen to restore their vehicles.

Our staff has been to the Volkswagen training facility and trained with Volkswagen engineers and we understand the point of DAS AUTO. The new Volkswagen Jetta, Passat, CC, Beetle, Beetle Convertible, Golf, Golf R, Golf GTI, Golf Sportwagen, Tiguan, Touareg and EOS. Specialized equipment, tooling and training is required to repair these vehicles back to manufacturer recommendations. We follow and understand those recommendations. Let Dorn’s show you the difference.

What Does “Certified” Actually Mean?

When we say that our Volkswagen Body Shop technicians are certified, it means that we provide service that meets or exceeds the standards set by Volkswagen manufacturers. We use the same parts, tools, and undergo the same training that technicians use in the factory. Every year, Volkswagen’s Collision Repair Certification program audits our facility to ensure that we are meeting all of their strict standards to remain certified. What this means for you is that When you drive off our lot your car will be returned to the condition it was in before the accident.

Certification Qualifications

In order to qualify for the Volkswagen Certification a shop must:

  • Be an I-CAR Gold Class Professionals shop
  • Maintain a customer care (CSI customer contact) system
  • Have and maintain tools and equipment as required by Volkswagen, such as jig systems
  • Maintain prescribed facility standards including but not limited to: cleanliness, adequate customer parking, safety, security, work processes, and customer communication
  • Technicians and estimators that have completed the Volkswagen specific training provided by I-CAR

CALL (804) 746-3928 OR FILL OUT THE FORM BELOW TO SCHEDULE AN APPOINTMENT

Why Choose Dorn’s?

  • Maintain your manufacturer warranties with a repair from a manufacturer certified body shop
  • On-site rental cars and 24/7 towing services available
  • Get the best resale value for your vehicle when you go to sell or trade it in (especially important for leased vehicles)
  • Ensure your vehicle’s safety systems are fully restored before your car goes back out on the road
  • Restore your vehicle’s performance with manufacturer-approved repair procedures

Auto Spa for Life

Dorn’s also offers the Auto Spa for Life with most every collision repair (some restrictions apply). This means that for as long as you own the vehicle, you can bring it back to your professionals at Dorn’s and we will hand wash and vacuum your vehicle at no charge to you four times per year at your choosing. If you qualify, this is a $1100 value that we give to you at no additional charge. If your repair amount doesn’t qualify, you can always purchase the Auto Spa for Life package from Dorn’s for $1100.

collision repair richmond

Lifetime Warranty

You can rest assured that here at Dorn’s we stand by our work with our 100% satisfaction guarantee and Lifetime Warranty on all repairs.

Insurance Claims Process

We work with all major insurance companies. Getting into an accident can be stressful, and we are here to make sure that the repair process is as stress-free as possible. We will work on your behalf throughout the insurance claims process to make sure your vehicle is repaired to the highest of standards. We also have on-site car rentals available and a 24/7 towing service available for your convenience.

For more information on how we can help you with your insurance claim click here.

Have Questions after an Accident?

Feel free to call, or check our FAQs page of the website. There are also commonly used documents that can be downloaded and filled out prior to coming in, to save time.

More Certifications

Dorn’s Body & Paint is proud to have certifications from over 20 different vehicle manufacturers. Manufacturers spend millions of dollars every year engineering their vehicles to be safer, more efficient, and comfortable to drive. By following manufacturer procedures we ensure that those systems are restored properly.

Dorn’s has been Richmond’s premiere auto body shop for over 50 years.

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